Property management is not an easy career to be in, so today we are talking about some tips for how to stay calm when you’re under pressure.
Acknowledge Your Emotions
When you’re being triggered, just take a second to notice your emotions. Notice that you’re getting frustrated or angry and take a breath.
You may want to change your perspective and ask what is really going on here. Put yourself in the shoes of the person who happens to be opposite you.
Never Take Things Personally
I am always advising my staff not to take things personally. Most conflicts are never about you. Moving is stressful and the property management business requires us to deal with a lot of people who are under stress. You cannot take it personally.
Look at the other person with positive intent. They aren’t there to tell you how to do your job, but they are sharing their experience with you. Be open to that.
Organize yourself. You need blocks of time in your schedule to allow for things to come up. It’s important to give yourself the space you need to deal with those things. If you’re worrying about the other appointments that you have because your schedule is crammed, you’re just going to have more stress.
Listen. Don’t interrupt when people are talking to you. Give them the opportunity to say what they need to say and then repeat things back to them, just so you are clear about the problem or the situation. Make sure you understand what they’re saying. A lot of times, people just want to be heard.
Once people give me feedback, I personally always like to do a handwritten note back to that person thanking them for sharing thoughts, perspectives and feedback. I include information on how I’m going to incorporate what they’ve said, or I assure them that we’re going to do better in the future.
If you would like to hear more about how you can keep calm while the pressure is on in your property management business, please contact us at The Property Management Coach. We’d be happy to help you.
Kathleen Richards, MPM®, CPC®, MS in Management, was Broker/Owner of a successful management company with CRMC®. She knows firsthand the highs and lows of being a business owner. She is a nationally recognized coach, speaker, instructor, author, and thought leader for the last 30 years focusing on business, leadership, and specifically the field of property management. She owns PM Made Easy – customizable products to streamline operations and founded The Property Management Coach. She can be reached at 800-475-3084.